How Red Clay Construction Group collects, uses, and protects your information
Effective date: January 1, 2025Red Clay Construction Group LLC ("Red Clay," "we," "our," or "us") is a property maintenance and construction company based in the Atlanta, Georgia metropolitan area. We provide maintenance, repair, and renovation services for residential rental properties.
This privacy policy describes how we collect, use, and handle information when we communicate with property owners, property managers, and tenants in connection with our services. By engaging our services or communicating with us, you agree to the terms of this policy.
We collect only the information necessary to schedule, coordinate, and complete maintenance and repair services.
| Type | Examples | Source |
|---|---|---|
| Contact information | Name, phone number, email address | Property manager or tenant directly |
| Property information | Service address, unit number, access instructions | Work order from property manager |
| Service records | Work performed, photos, job notes, invoices | Created during service delivery |
| Communications | Texts and emails related to scheduling and service | Direct communication with us |
We do not collect sensitive personal information such as social security numbers, financial account details, or government identification numbers.
We use the information we collect exclusively to deliver our services. Specific uses include:
We do not use your information for marketing purposes, third-party advertising, or any purpose unrelated to the services we provide to you or your property manager.
Red Clay Construction Group uses text messaging to communicate with tenants and property contacts regarding scheduling, appointment confirmations, and on-the-way notifications. By providing your phone number in connection with a service request, you consent to receive service-related text messages from Red Clay Construction Group.
We do not send promotional or marketing text messages. All messages are strictly related to active work orders and service coordination. We do not share your phone number with third parties for marketing purposes.
We do not sell, rent, or share your personal information with third parties for their own purposes. We may share information only in the following limited circumstances:
Any third-party platforms we use to deliver our services — including field service management and communication tools — are required to handle your information in accordance with applicable privacy laws and their own privacy policies.
We retain service records, including contact information and work history, for a period of three years following the last service performed at a property. This retention period allows us to honor our labor warranty and respond to any questions about completed work.
Communication records such as texts and emails are retained for a minimum of one year. After applicable retention periods have expired, information is deleted from our active systems.
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information subject to any applicable legal retention requirements. To exercise any of these rights, contact us using the information in Section 8 below.
You may opt out of text communications at any time by replying STOP to any message from us. Opting out of text communications does not affect our ability to contact you by other means to complete active service requests.
Residents of certain states may have additional rights under applicable state privacy laws. We will honor all legally required requests promptly.
If you have questions about this privacy policy or how we handle your personal information, please contact us:
We will respond to all privacy-related requests within 30 days of receipt.