Overview
Red Clay Construction Group LLC ("Red Clay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about individuals who contact us, submit work orders, or otherwise interact with our business. Red Clay provides property maintenance, repair, and renovation services exclusively for property management companies, property owners, and their authorized representatives in the Atlanta, Georgia metropolitan area.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (phone number, email address)
- Property address and unit information
- Work order details and scope of requested services
- Tenant contact information provided by property managers for scheduling purposes
- Payment information for invoicing
- Communications you send to us via email, phone, or text message
We do not collect information through website cookies, analytics trackers, or advertising technologies.
How We Use Your Information
We use the information we collect to:
- Schedule and dispatch technicians to service locations
- Communicate with tenants and property managers regarding appointments and job status
- Generate and deliver invoices for completed work
- Maintain records of work performed and warranty coverage
- Respond to inquiries and provide customer support
- Comply with applicable legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS / Text Messaging
Red Clay Construction Group uses SMS text messaging to communicate with tenants and property managers in connection with active service requests. Messages may include:
- Appointment scheduling confirmations
- Technician on-the-way notifications
- Job status updates
- Work order follow-up and completion notices
Consent to receive SMS: By providing your phone number to Red Clay Construction Group — whether through a work order submission, direct contact, or via your property manager — you consent to receive text messages from Red Clay Construction Group related to your service request. Message frequency will vary based on active work orders.
To opt out: Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and no further messages will be sent to that number.
For help: Reply HELP to any message or contact us at info@redclaycg.com or (404) 999-2946.
Message and data rates may apply. Contact your wireless carrier for details about your plan.
We do not use SMS messaging for marketing, promotions, or any purpose unrelated to your active service request. Consumer data collected in connection with SMS communications — including phone numbers and consent records — is never shared with external organizations for marketing or any other purpose unrelated to delivering the requested service.
Information Sharing
We do not transfer, share, sell, or disclose consumer personal data, including phone numbers and SMS consent, to any external organizations for any purpose other than essential service delivery and legal compliance. We maintain policies and safeguards to prevent unauthorized access or sharing of user data.
We may share information only in the following strictly limited circumstances:
- With your property manager: Tenant contact and job status information is shared with the property management company that submitted the work order, as necessary to deliver the requested service.
- Service providers: We use third-party platforms (such as field service and invoicing software) solely to manage work orders and facilitate communication. These providers are permitted to use your information only to provide services on our behalf and are bound by confidentiality obligations.
- Legal compliance: We may disclose information when required by law, court order, or to protect the rights and safety of our business, employees, or the public.
Consumer data is never transferred to external organizations for marketing, advertising, analytics, or any purpose unrelated to the service you requested.
Data Retention
We retain work order records, invoices, and associated contact information for a minimum of five (5) years for business, warranty, and legal compliance purposes. SMS communication logs are retained for a reasonable period consistent with our recordkeeping obligations. You may request deletion of your personal information at any time by contacting us; requests are subject to our legal retention obligations.
Security
We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Red Clay Construction Group LLC
info@redclaycg.com
(404) 999-2946
Atlanta, Georgia Metropolitan Area
You may also review our Terms of Service.